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esRouting Manager
EG telecom knows how to make the most of your network lines. Thanks to EG telecom’s Routing Manager you can route your geographical and/or virtual lines yourself from your office, automatically and independently. By the use of a web application, accessible from any computer, you can manage your voice lines in real time.
We offer you an easy-to-use web application and the after-sales support of our team, which will enable you to optimize your business.
Advantages
- Maximum autonomy in management
- Immediacy in changes
- Multiple routing options
- Direct access to extensive statistical reports
- Allows for immediate reaction to possible call overflows
- Operation simulator
- Choose the destinations of the calls yourself, as many as you like
- Set your own rules of operation by timetable, codes or call cycles. And if you want, you can redirect a call by simply pressing a button
- Enter the voice messages you desire yourself. The application offers specific technology to transform the text into voice.
- This service permits the use of audio files (see formats)
- New control method: for legal circumstances, for security or for quality control, your Routing Manager will record the calls received, in the percentage you decide
- You can direct calls to other lines, voice mails or emails
- Test the routings set on the simulator before putting them into operation