esChat SMS
Chat SMS is an innovative tool for offering services via SMS
In today’s society, chatting has become part of our way of life: either for business or leisure purposes, we are now accustomed to instant messaging. EG telecom incorporates the SMS Premium model to this form of communication, always relying on the latest technology.
Chat SMS consists of a web application with services and functions for both operators and administrators of the service. With it you can filter messages, reply to them, forward them, balance the flow between several operators and obtain statistical reports in real time.
The service is interactive, and has various rooms, either public or private, where the customers who are chatting “meet”.
Chat SMS is the ideal solution for setting up a successful communication channel around any activity, especially Chat and Tarot.
Main features:
- Session system, so customers only send their alias the first time.
- You can forward messages to external call centres.
- You can connect to an unlimited number of operators simultaneously.
- You can compile user information and profiles.
- Online statistics regarding operators (by day, month, etc.)
- SMS reports by customer or operator.
- Administration panel for master accounts (arranged by the chat administrators).
- Monitoring and system of SMS allocation and/or balancing by connected operators.
- Operator and administrator account management.
- Can be integrated in your own short numbers.
- You can integrate your own connection for sending SMS Push (sending bulk SMS to a database).